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Arcsmart Solutions

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Great if you're despirate - Technical Support Specialist I Arcsmart Solutions Employee Review

1.0
15 June 2025
Recommend
CEO approval
Business outlook

Pros

Low technical experience needed. Easy to land job.

Cons

Bad PTO, dirty environment, no growth, strict metrics.

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Arcsmart Solutions Response
1y
Thank you for taking the time to share your feedback. ARCsmart prioritizes employee engagement and strives to create a positive and supportive work environment for everyone. We are dedicated to creating a workplace where employees feel valued and heard. We promote open communication through a suggestion box for continuous improvement, ensuring all feedback is reviewed and encouraging employees to share concerns or suggestions. Regarding your comments about cleanliness, we have stringent standards in place to ensure a clean and safe environment for all. We regularly monitor and maintain our facilities to uphold these standards. The specified metrics are vital for meeting client expectations. Supervisors work closely with agents to provide support in achieving these goals. Training programs equip employees with essential skills to excel, while regular up trainings and coaching foster personal and professional growth. This collaborative approach enhances job satisfaction and team cohesion, as the success of employees contributes to the company's success. We are committed to supporting our team throughout their journey. Please bring any specific issues or concerns to our Human Resources department for prompt resolution. Currently, we have not received similar feedback from employees and are open to hearing from anyone with concerns. We appreciate your feedback and are committed to making our workplace the best it can be.

Explore other reviews about Arcsmart Solutions

5.0
19 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Positive people, good work culture

Cons

Required to work Saturdays and Sunday

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Arcsmart Solutions Response
2y
Thank you for your feedback and review! We appreciate your time :)
4.0
23 Aug 2025
Recommend
CEO approval
Business outlook

Pros

- Definitely was some good office culture while I was there. No "we're a family around here" stuff, but there was a friendly vibe to the office and I got along well with just about everyone. My coworkers were friendly and so was management, for the most part.

Cons

- When I was there, it didn't seem like new hires were being screened thoroughly enough. I helped train new hires during my time there and some of them coming in were just not good fits for the position, like HR had just said yes to anyone coming through the door

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