Concierge Advisor/Customer Service Representative - Concierge Advisor Aritzia Employee Review

1.0
11 Apr 2023
Recommend
CEO approval
Business outlook

Pros

-Discount. But employees can’t receive refunds for their purchase just exchange or gift card.

Cons

-Some people were getting shifts below 3 hours which is illegal in Ontario
. -Your schedule is not guaranteed, may be no shifts per week. -You have to push yourself so hard to the point where you feel physically ill
. -Have to handle three live chats at once, impossible to meet the standards (respond in under 1 min, wrap up in 5 min). -Micromanaged, someone will send you a DM if you go over your time limit.
 -Favoritism if you don’t have right “look”
. -Periodic layoffs ("no cause termination") but hiring constantly. I can only assume this is to be to remind employees that they're disposable and not to complain too much. People have been complaining the quality reviews are all over the place, now there are more layoffs.

Explore other reviews about Aritzia

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

- Great team of girls to work with

Cons

- Quite boring during quiet hours - Discount for boutique associates isn't the same as sales associates

1.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

- competitive pay/higher than average pay - holiday pay/incentives - employee discounts

Cons

If you are offered an interview, your personality and attractiveness will matter more than your previous work experience. I came into the company with 5+ years of retail sales experience just to be constantly told that I was not ready to sell on the floor. If you decide to work here, just be prepared to be judged based off your looks 24/7, (and yes, if you’re a shopper, you’re 100% being judged as well.) As an employee, you will constantly need to keep track of your performance, and your numbers will be posted for all employees to see. This creates a very competitive and disingenuous work environment. It can get hostile. If you are just starting off, or at the bottom, management will work you to death and dangle better shifts or promotions over your head for you to prove yourself, just to turn around and outsource hire to fill the position, or not guarantee your scheduled hours. If you are injured on the job, disabled, become pregnant, or experience loss, I would just start looking for another job because they will not accommodate you, and will slowly phase you out and off of the schedule (even if you’ve been with the company for years). It feels like working at a sorority or being a part of a high school clique full of mean girls competing in a make-believe popularity contest. If you don’t subscribe to the cliquey-ness, be mentally prepared to be ostracized and left out of social events. And this is me barely scratching the surface when it comes to cons.

1
See reviews by: Helpful|Rating|Date|All