The executive leadership is completely out of touch with its employees and reality. They are more concerned with the bottom line to impress their stock holders than they are on creating a better customer experience and for taking care of and rewarding their employees. They don't offer profit sharing or employee stock options and for a company this size to not invest in education reimbursement speaks volumes of their lack of foresight. For a company that preaches "innovation" and "5 years out" they show little to no preparation for a future with good employees. They do not reward, they do not promote, and they do not invest in their own talent. The culture there is "don't screw it up" and it shows. This company is completely broke of action consistent to what it touts it is. Go work for them if you want to believe in false promises and are happy staying in a stagnant thankless job.