Pros
- Unlimited PTO - Some people are nice - Dumped in the deep end immediately so you learn really fast.
Cons
- Work/life balance is nonexistent (especially if you are a support engineer -- I have never met more unhappy people than the support team and for good reason.) - Leadership has never worked in SaaS before (and it shows) - Take whatever workload you thought was your maximum and triple it. That's your workload at Ascend. Then try to get a manager to help you and they will do nothing but criticize you. - The product looks like it's from 1995 and doesn't work like it's supposed to. You will be putting out fires constantly because releases are disastrous. - Customers feel lied to and cheated out of what they thought they were purchasing so it's really hard to make relationships that mean something. Whatever goodwill you are able to scrape together is squandered by poor releases and broken functionality. - Leadership is paranoid and makes wild accusations. Micromanagement and grilling you until you want to cry about things that are not your fault are their two favorite things. - Leadership is nearly entirely white men. - Change is constant but never told to client-facing teams. There is no single source of truth. No one really knows what's going on. It is a constant state of maddening chaos.