Ok I suppose - Customer Service Assurant Employee Review

2.0
30 Aug 2018
Recommend
CEO approval
Business outlook

Pros

The benefits and training is very good and it's all about what team you are in and what manager you have.

Cons

Some managers in the banking campaigns hate taking complaints! Always push you back makes the customer even more angry. Managers are never to be found on the floor always in the break out rooms which are really for the agents as we get the brunt! Hours are pretty rubbish, and can be a very catty place to work.

Explore other reviews about Assurant

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

Pay can sometimes be lower than market average

2.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work across all lines of business allows for a flexible work environment

Cons

There is almost no opportunity for growth. The company laid off quite a few employees recently as part of a planned reduction in force while also reporting its highest quarterly earnings. There's no loyalty to tenured employees.

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