Pros
Relatively extensive training initially Meet some really lovely people (a diverse lot as call centre job) Got christmas bonus of £320 despite only working there for 4/5 months as well as £25 company gift card Good health/shopping benefits Overall company are a good company to work for SOME managers caring, thoughtful and genuinely care Floorwalkers after training ends so you aren't completely left in the dark
Cons
Micromanagement from 'QA' and complete dismissal of agents being human Being interrogated if taken too long on the bathroom and had too much 'personal time' Quick to be disciplined for not hitting 'targets' failing calls and/or customer complaints but NEVER recieving praise for positive customer calls (eg one customer praised my service but manager wasnt available to take call, promised to call back customer and never did. Where as if it was a complaint would have been called back within 24 hours) A lot of favouritism and claims to be 'team work' but if you're buddy buddy with the right managers can wander off the phones for hours at a time where the rest of the floor are asked to 'pull' together and do over time as we are struggling Unsociable hours sometimes