Pros
Great work/life balance. You start at 9 and finish at 5, Monday to Friday. The job itself is quite challenging. You'll learn new things almost every day. Great to start and get some experience.
Cons
The customer service role has nothing to do with customer service. It's actually operations and administration, which is great, but you're paid as a customer service agent and it doesn't correspond to the actual job level. If you're good, you'll be given more and more and more work to do. The rules change every day. For some people they apply, for others they don't. If you can become your manager's pet you might be a little bit respected. They'll make tons of promises they can't keep just to make you stay. "No" is the most common word, but don't expect any explanation. The good employees always leave after a short time for obvious reasons. Which means that the company is constantly looking for new people and that often means no quality. It's the American mentality! Zero or very very little opportunities to grow in the company.