Not bad if you can handle angry customers - Customer Service Representative Assurant Employee Review

3.0
29 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Great benefits, positive work environment, good management

Cons

Soul sucking verbal abuse from customers if their claims are rejected, policies aren't always in the customer's best interest and you take the heat for it, don't allow you to study policy unless you're on the clock

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Assurant Response
1y
Thank you for your review and for being on the Assurant team! Though we have shared your feedback internally, we also encourage you to bring any concerns to your manager or People Partner.

Explore other reviews about Assurant

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

Pay can sometimes be lower than market average

2.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work across all lines of business allows for a flexible work environment

Cons

There is almost no opportunity for growth. The company laid off quite a few employees recently as part of a planned reduction in force while also reporting its highest quarterly earnings. There's no loyalty to tenured employees.

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