Asurion - Not even once - Anonymous employee Asurion Employee Review

1.0
26 Apr 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

So much change going on, if you didn't like the current status of a project/team, wait a few months and everything would change. Its a private company, so if you hold stock - the value is only tied to profits/sales - not about actually achieving yearly performance goals.

Cons

Non-educated, non-experienced people who literally scream at others in meetings being coddled by senior management. Not just in an isolated department, this happened everywhere. When objections were raised about bad ideas - we were told at various levels of management that "we should care about others feelings", in the very same meetings where we were told that our feelings/ideas didn't matter - on more than one occasion. The company pays so well, that people will sabotage and play office politics just so they wont get laid-off. It is well known in the medical community in Nashville that if a patient of yours works at Asurion, you will 99% of the time prescribe them some sort of depression/anxiety medication. I had more than 2 of the people in my department treated for anxiety, only to be off medication within a month of leaving the company. All of the above issues were brought to HR many times (even ), even during exit interviews (when the HRBP actually showed up) and no actions were taken, at all. And, lets not get started on the publicly promised platform upgrade Horizon. As stated in 2014, it was a 3 year transition - of which 0 legacy platforms were migrated thus far.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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