High salary but stressful environment with high attrition - Tech Support Representative- Tech Coach Asurion Employee Review

1.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Place is clean,HMO is good,free meal. Camaraderie before with your colleagues even higher ops are the best.NO FILTER.Incentives before are good.High Salary.

Cons

no free parking,politics,with or without sales you are still at the berge of getting terminated. Some people on the higher ops are not knowlegeable enough or cannot even do a hard selling.STRESSFULL.Those who are top performers are not getting promoted instead being taken advantage of for revenues and in the high risk of getting terminated. Incentives are hard to get now. HIGH ATTRITION.High slary but very stressful.If you love your life dont apply here.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

See reviews by: Helpful|Rating|Date|All