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      Asurion

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      Asurion reviews

      I hate this job!!!! - Tech Coach Asurion Employee Review

      1.0
      4 Jan 2019
      Tech coach
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Pay. Benefits are good.

      Cons

      You are just a number to this company. You are required to hit multiple metrics which some are out of your control. You are required to shove the app down the customers throat. Quality scores from Verizon are based on how they feel that day. It's very subjective. Even coaches don't understand how quality rates calls. If you get a bad survey because the customer presses the wrong number it is still counted against you. This job is beyond stressful.

      avatar
      Asurion Response
      7y
      Thanks for reaching out! We're sorry to hear about your experience. We strive to act like owners with a sense of urgency and willingness to roll up our sleeves, taking accountability to drive results. We have alerted our leadership to your feedback.

      Explore other reviews about Asurion

      5.0
      3 Mar 2026
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      3.0
      26 June 2026
      Technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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