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      Asurion

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      Asurion reviews

      Run if you are bilingual - Bilingual Technical Support Asurion Employee Review

      1.0
      10 Aug 2019
      Bilingual technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, different structure of days to work, options for food inside the office, clean

      Cons

      First of all if you are a spanish rep, you are in for a hard time. The way they spread out the calls between bilinguals and only english speaking is disproportionate. While you are getting calls back to back the others have a good time in between calls (which is good because some calls will exhaust you), then the matter of what is called VTO ( voluntary time off) if you are bilingual (and it's a known fact but nobody cares) you will never be able to use it, they give priority to non bilinguals and then expect you to handle all the work load. The OMs will show preference and will chew out the coaches and teams that are under performing for lack of support because they will go to their star teams. The metrics are ridiculously uptight, forget getting time to go to the bathroom, they will chew you out for it because that was time you could spend on the phone. Everything is sell, sell, sell. Doesn't matter if you helped the customer, if you didn't sell oh poor you.

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      Asurion Response
      6y
      Thanks for reaching out. We value team success and create a rewarding and collaborative work environment for our employees. We’re sorry to hear about your experience and have alerted our leadership to your feedback.

      Explore other reviews about Asurion

      5.0
      3 Mar 2026
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      2.0
      2 July 2026
      In home expert
      Recommend
      CEO approval
      Business outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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