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      Asurion

      Engaged employer

      Asurion reviews

      Run away - In Home Expert Asurion Employee Review

      1.0
      24 Oct 2019
      In home expert
      Recommend
      CEO approval
      Business outlook

      Pros

      Very little supervision or need for supervision. Delivering and setting up phones for those who would otherwise struggle can be genuinely rewarding.

      Cons

      The company will take every opportunity to take advantage of you. Your scheduled time will state a 5 hour shift when in fact that will default to the 2 hour minimum by law if there are not enough jobs. You will not be paid hourly for the return trip from a job even if it is over 50 miles. The position is heavily dependent on your ability to sell Smart Home Support, which is itself a decent service but in many cases not something explained to new hires until it was too late.

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      Asurion Response
      6y
      Thank you for reaching out. We%E2%80%99re sorry to hear about your experience. We value team success and create a rewarding and collaborative work environment for our employees. We%E2%80%99ve alerted our leadership to your feedback.

      Explore other reviews about Asurion

      3.0
      26 June 2026
      Technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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