Was once great but no longer. - Premier Support Technician Asurion Employee Review

2.0
28 Dec 2019
Recommend
CEO approval
Business outlook

Pros

You start at 16+, 17 if bilingual Meet great people Lots of overtime Lots of flexibility in slow time

Cons

Favoritism, upper management constantly lies. Supervisor are hit or miss, some are great and some are clueless. Seen a whole team quit on a supervisor. Ever since they added shs it has become a nightmare. You gotta sale to people calling in mad about paying alot of money for service that is not working for them. Was told aslong as you offer you where ok but after 3 years of working for the company because customer that thought and left reviews about me doing a great job did not want to add 20 dollars to their bill you can get fired. Ever since shs, they went from a full building to people quitting in mass, new employees quitting after hitting the floors and firing people a dozen l+ at a time. They like to fire people before holidays, they just use them up then fire them before they can make some extra holiday pay money. Also upper management like to cover up alot of thing that are a bit illegal, from wrongful termination to sexual harassment cover ups. Its insane

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Asurion Response
6y
Thank you for reaching out. At Asurion, we act like owners and take accountability to drive sustained results. We’re sorry to hear about your experience and have alerted our leadership to your feedback.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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