Absolute trash - Technical Consultant Asurion Employee Review

1.0
7 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Fellow techs are good people

Cons

Absolute trash to work for. Constant pressure on technicians to sell My Home insurance...but we were not hired to be sales people. Nothing else matters to this company. Have to but there have been multiple month black outs because they can't keep people. The new auto scheduling is pretty much the icing on the cake. Supposedly it is computer generated now but we have fewer techs during the busiest days and more techs on the slow days. The management does not care at all about the techs and every last change along the way for the last year has been for the worse for the techs but they don't care. The only way you are moving up is if you sell my home. Nothing else matters.

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Asurion Response
6y
Thank you for your feedback. Sales are an important part of our business. We understand some individuals are stronger at this skill than others. We hope you work with your manager to enhance your skills or find a new role that's a better fit.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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