Pressure Cooker Culture - Anonymous employee Asurion Employee Review

2.0
9 Jan 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I worked at Asurion for several years in a handful of departments including HR. I will say that the over benefit to working at Asurion if that is truly a place with no real rules. For the most part you can do as you please within reason. You can't literally set fire to anything, but if you did, you might actually get away with it if you had the correct support and a business justification on why fire worked. Beautiful Building and a competitive benefit package.

Cons

Ironically, the same things that are great about Asurion and the same things that are horrible about Asurion. There are no rules so with that being said you really do have to fend for yourself. People are so over worked and burned out that the interactions there feel very much like constant fights. I had managers tell me that they have had to meet people outside in the parking lot. No portion of this is untrue or made up. There is no such thing as work life balance. I heard it all the time from pretty much every level. The higher you go the worse it is. Don't expect anything less than 60 hours. I literally forced a work life balance for myself and got the side eye. Sorry. Some people have a life. It is nearly impossible to get promoted, but you can make as moves as you want. Just not up, unless you know exactly the right person. It's like it is protocol to over hire externally rather than promote from within. Any attempts at trying to get the culture to really champion our employees fails. Most of the people I know in HR that looking to make a move up know exactly what companies to go to make jump. It's great to have on your resume, but have an exit plan. It's not the kind of place that you stay out. They will burn you out with the constant changes in priority and fire drills.

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5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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