Hi stress, low recognition, questionable ethics - Senior Statistical Analyst Asurion Employee Review

2.0
16 Jan 2014
Recommend
CEO approval
Business outlook

Pros

Clearly defined goals, no questions about what your mission is.

Cons

1) Questionable ethics in business decision making. Made it seem like the optimal goal was to keep the customers from finding out they were actually customers, lest they file a claim. Asurion basically secretly takes out five bucks out of hundreds of cell phone customers too dumb to realize they're signed up for insurance - that is an exaggeration, but too much of that sort of thinking did not sit well with me. 2) Work life balance poor. They give you a black-berry, which means you must be available 24/7. I even got called multiple times while on my honeymoon.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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