Weak leadership, no direction, no long term vision - Senior Manager Asurion Employee Review

1.0
8 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Friendly people to work with, downtown Nashville location

Cons

The management team in Global Indirect Procurement has no vision, no direction and no plans for how to build a professional procurement organization. They all act like they are short timers. They provide little or no leadership to a new organization. They are afraid to make changes because they have no vision and therefore cannot sell management on the direction they should take the organization. They are only concerned about the short term cost savings. They are not interested taking the organization to the next level that will provide opportunities for the staff to grow and develop. They only want the staff to drive short term savings. The company overall appears to be very short term focused, afraid their customers will learn the high level of profit they make and look to other companies to provide the services Asurion provides.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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