It's OK..... - Customer Service Representative Asurion Employee Review

3.0
1 Aug 2010
Recommend
CEO approval
Business outlook

Pros

Compensation: good pay, however incentives are becoming harder to get. Vacation time: accrues at a faster pace then other places I have worked. Atmosphere: same level co workers are great to work with.

Cons

Management: company has become too bottomline focused. Employees are currently treated like robots. Expected to perform at top rate to obtain slightly unattainable stats. Vacation and sick time: while it accrues fast you won't be able to use it. You have to sign up for time off about 4 months in advance. If you're sick you're paid for time off but you'll also get an occurrence which counts against your reviews.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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