Rapidly declining environment - Repair Technician Asurion Employee Review

1.0
4 Sept 2022
Recommend
CEO approval
Business outlook

Pros

It used to be a fairly straight forward job. I would be encouraged to learn how to properly repair items. Used to.

Cons

Over time Asurion had started to taint UBIF in an extremely negative way. The most technical of people are treated the worst and paid the least simply because their focus is not selling. While the company doesn't condone unethical methods of sells in their writing, they will reward those who use underhanded tactics as long as they are able to fill in some poor suckers credit card information. On top of that, those who are the least technical are the mouthiest on how things should be done on a bench. Coaches would stop me from doing repairs because I didn't pitch a sale in a way they wanted while I had 10+ repairs to be done within that day because management would over promise services they themselves wouldn't do right. Between the lay-offs, cut hours, and the fact that the most is expected from the techs who are paid the least, I would say only go here if you are willing to work in the fast-food equivalent of the tech world.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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