Awful, exploitative workplace - Technician Asurion Employee Review

1.0
12 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Good team support at store level

Cons

-Awful management, always says "reach out for help if you need it!" and then either refuses to help or flat out doesn't know the answer and will not assist further. -Does not care at ALL for employees. Constant understaffing, cannot retain employees, raises are next to nothing, promotions often denied to women who also make less money than male coworkers -Sketchy hiring policies. Bait and switch upon hiring, will offer you a job and then say "oh by the way we changed the role" after you already signed contracts. They also offered me a higher pay on the phone, confirmed with me on the phone, and then my offer letter had a lesser amount. -Poor training. Expects coworkers to teach new hires. -Sketchy firing practices. Employees who make them the most money in sales are HIGHLY prioritized and favored, even to the point of letting them get away with multiple infractions other people were fired for. -Impossible workload. Massively stressful. Often sends employees to other stores to cover and is forced to host "repair parties" where employees work OT until midnight to get workload down. -Management takes frequent PTO and gets flown to Florida multiple times a year to get drunk and take time off while their employees don't even get sick pay. -People quit without even finishing training. Often. -NO SICK PAY.

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Asurion Response
2y
Thank you for your feedback. We are sorry you didn’t have a great experience during your time here. We continuously look for ways to enhance our employee experience and workplace culture. We are working hard to make Asurion the best place and would welcome the chance to connect offline regarding your feedback. We wish you the best in your career.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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