Good insurance and clinical hours, but inconsistent policies - Supervisor Athena (NY) Employee Review

I feel trusted and not micromanaged. I can make my own schedule, great benefits, decent pay, weekly paychecks, love my supervisor, and out of the three therapy jobs I've had, the leadership is by far the best. I was trained extremely well. The expectations are clear, and I felt supported through the process. There is a lot to remember, and sometimes I've made mistakes, but I've never been "disciplined." We just fixed the issue. Other jobs, even outside therapy jobs, that's NEVER the case. If there's ever an issue, someone is always there to help. All my colleagues are great. I'm able to work fully remote and have total agency over my schedule.

The main issue is that it's fee-per-service, and income can vary due to no-shows or late cancellations. There is no no-show or late-cancellation fee, so I sometimes feel pressured to just make ends meet. This aspect is mostly out of management's control, since many patients use Medicaid and are playing by the government's rules. However, the pros outweigh the cons by a large margin. I've learned so much here.

Strong, mission-driven organization with a genuine commitment to patient care and community impact Supportive, thoughtful leadership that values clinical judgment and ethical practice A positive, collaborative work culture where people clearly care about the work they do A shared sense of purpose — it truly feels like everyone is here doing what they were meant to do Patient-centered approach that prioritizes safety, quality, and long-term outcomes Adequate resources and infrastructure to support meaningful, effective clinical work A role that allows you to make a real difference in patients’ lives every day

Patient engagement can fluctuate, which means success often depends on meeting people where they are and supporting change at their own pace The acuity is high, and clinicians frequently work with patients at very vulnerable moments, often following inpatient or higher levels of care Demand for services is strong, and caring for a complex population requires thoughtful prioritization and flexibility This is not a low-acuity or refill-focused practice; the work is clinically rich and often requires deeper assessment and follow-through Because the organization is community-centered and serves patients across the lifespan, the work is impact-driven rather than convenience-driven Collaboration is a core expectation, and clinicians are actively engaged in shared problem-solving and team-based care