Great organization, but fee-for-service - Psychotherapist Athena (NY) Employee Review

I feel trusted and not micromanaged. I can make my own schedule, great benefits, decent pay, weekly paychecks, love my supervisor, and out of the three therapy jobs I've had, the leadership is by far the best. I was trained extremely well. The expectations are clear, and I felt supported through the process. There is a lot to remember, and sometimes I've made mistakes, but I've never been "disciplined." We just fixed the issue. Other jobs, even outside therapy jobs, that's NEVER the case. If there's ever an issue, someone is always there to help. All my colleagues are great. I'm able to work fully remote and have total agency over my schedule.

The main issue is that it's fee-per-service, and income can vary due to no-shows or late cancellations. There is no no-show or late-cancellation fee, so I sometimes feel pressured to just make ends meet. This aspect is mostly out of management's control, since many patients use Medicaid and are playing by the government's rules. However, the pros outweigh the cons by a large margin. I've learned so much here.

The insurance is pretty good. If you are in need of clinical hours you will definitely get them here. If you are lucky enough to not have a lot of high risk individuals, it can be very manageable.

Policies are always changing and Therapists are not always informed so you get an annoyed email telling you how you did something wrong. HR doesn't enforce rules uniformly so you will get a different answer based off who you are in the agency. Pay fluctuates since it is Fee For Service and no paid admin time nor no-shows. They pretend to care for the workers but if you speak up, often you are shut down.