Pros
I loved talking with the residents getting to know them all and understanding how to better improve their experience living here. Making residents happy to call this their home really made an impact on my confidence. I enjoyed the values and the partial training I received here. It helped me better understand what I want from a company than trying to conform to one.
Cons
- No work-life balance even though they proudly boast it. - Transparency is of the utmost importance as I am one of the front-facing team for current residents. Trying to close loops and follow-up with residents that require assistance from other teams are close to non-existent. Many teams prefer to keep these conversations private. - Teamwork is non-existent. It is heavily segregated due how it is operated in Avalon Mission Bay. We have the Leasing/Management, Resident Support, and Maintenance teams. Maybe if the social events are inclusive to all teams and not just to one, it could have fostered better teamwork and cooperation. - Appreciation is not valued enough. Although, I understand that the leasing team ensures apartments get filled and for each apartment that gets filled they get a bonus. However, the company also focused on retaining the current resident's and improving the NPR score. Appreciations for Resident Support teams are limited to 1 person each season where they receive 1 free day-off or $100. If there were better incentives, maybe the Resident Support team wouldn't have been short-staffed (people kept quitting).
