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AvalonBay Communities

Engaged employer

Meh - Customer Service Supervisor AvalonBay Communities Employee Review

3.0
19 Oct 2014
Recommend
CEO approval
Business outlook

Pros

At first I loved my job!! Easy going, good pay, great hours, holiday time and vacation is great. Love my benefits, (I'm sure there is better but this is manageable.) Good work life balance. Company events are fun and MOST people are great to work with. Regular evaluations with pay increases (although they are rigged to cap you at a certain level of excellence for financial reasons. This is not a joke, it's been happening my entire career and when I first started I was in denial of it but now it's just getting old)

Cons

As time goes on you do more and more work outside of your "job description" or "title". This is great for development but eventually enough is enough. It makes employees feel like they are doing the job of a Community Manager (which they LITERALLY are) but just don't get paid the same or get the same benefits. The same is true for Community Consultants, several CC's take on a lot more responsibility yet can't seem to be promoted. Maintenance Supervisor's are in the same boat, usually running a property with no direction from maintenance manager or senior. Even maintenance tech positions find themselves in the same boat. Avalon keeps staffing small to keep costs down. Most of this stems specifically from "podded" communities. Company favors certain employees which include offering better housing discounts to one person over another. The stress of doing more than one persons job with NO thanks or recognition is becoming extremely draining.

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AvalonBay Communities Response
11y
Thank you for sharing your thoughts and more than 8 years of employment with AvalonBay.

Explore other reviews about AvalonBay Communities

5.0
1 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Love everything about it Avalon

Cons

Nothing bad to say about Avalon

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AvalonBay Communities Response
2mo
Thank you so much for taking the time to write a review about your experience at AVB!
1.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

-Team and Events See below for my full review

Cons

See below for my full review

avatar
AvalonBay Communities Response
1mo
Thank you for taking the time to write a review. We understand that no company is perfect and we work hard to make sure that our associates are content while working at AVB. We appreciate feedback and will use this to improve our associate's experience.
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