Pros
Once your in, its hard to get fired. They will hire just about anyone for Level 1, their favorites usually are former starbucks employees.
Cons
The level ones are handicapped by management with 15 minute call times, they have no access to do just about anything. Things break constantly do to the development team messing with the app without testing. You will learn real quick on support that the management of support is just awful, I would say more but profanity isn't allowed, the manager will fly off the handle whenever you say anything to him he doesn't like. Promotions are few and not worth really going for since your going to get paid the same either way. When you do get promoted you will have to beg for a pay raise to even get a chance at it. There are 4-5 level twos and 12 level 1s, which means you have to wait until someone to quit to get promoted, since the other departments are full or won't take level 1s. You will learn real quick that the job is lie through your teeth to the customer and be as feed them some fluff about why their computer is slow. If your an older customer, your basically out of luck since they won't update your equipment until you threaten to leave. If your going to sign on with them, make sure you get everything you want, they don't care once the contract is fulfilled on their end upon being onboarded.