AvePoint

Arrogant, unethical and unhealthy workplace - Customer Success Specialist AvePoint Employee Review

2.0

9 Feb 2020

Recommend

CEO approval

Business outlook

Pros

The company keeps making money from software subscriptions and does well in sales but the way this is done is not ethical. Sales makes customers buys everything even if they do not need it just to make commission and a name for themselves.

Cons

Customers are not being treated fairly. Lots of promises about services but the company will rather let it lapse so the customer is unhappy. C-Level management keeps talking about how customer success is the biggest growing area so one would think they will actually focus on it. When renewals comes around, customers are harassed to keep their subscription in an arrogant manner.

AvePoint Response

AvePoint strives to utilize a win-win model by increasing the value add we bring to customers while also looking for business opportunities to help maximize company revenue. In identifying opportunities for expanded sales, we focus on ensuring that our customers achieve full value from their investment with AvePoint products and services. Always feel welcomed to share any additional feedback with our People Team, people@avepoint.com.

Arrogant, unethical and unhealthy workplace - Customer Success Specialist AvePoint Employee Review

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