Disappointing Experience - Member Consultant BECU Employee Review

1.0
24 June 2020
Recommend
CEO approval
Business outlook

Pros

BECU gave great benefits, including health insurance, dental insurance, 401K matching (50% matching up to 6%), BeWell reimbursement, and others.

Cons

Very stressful work environment. When interviewing I was told that BECU isn't a high-pressure sales environment, but that very much turned out not to be the case. You have to sell, sell, sell, and one of your bonuses is based around how high of a balance the people you sell loans, lines of credits, and credit cards have, so you're incentivized to sell to people who will carry those balances. Also, during our ethics training, they state that banks and credit unions shouldn't use sales numbers to give out bonuses. However, BECU's bonuses are based entirely around sales numbers, which led to coworkers trying to steal loans from each other, and as well as branches trying to steal loans from other branches. Their COVID response was disappointing, too. Very paternal and what management said was happening rarely matched what was actually happening in the NFCs/branches. When I asked my manager questions about COVID response, I was told not to complain and to be a team player. He also insinuated that if I really cared about safety, I'd be more focused on selling loans to our members. You'll have to fill out forms to fill out forms to fill out forms, and if any form is even partially incorrect, you get a lowered QA score and email to your manager reporting you. On more than one instance I had done everything I needed to, but because I didn't check off on a form that I had done those things, I received a lower QA score, which in turn affected my bonus.

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BECU Response
6y
Thank you for taking the time to share your feedback. Our member consultants are critically important because of the member experiences you are personally creating. During these challenging times, we remain committed to proactively communicating with employees on a regular basis to share updates and guidance, and to address any questions you may have. Receiving employee feedback is an important tool to determine how we might improve, so we encourage you to reach out to your HR business partner and/or your district director(s) to share additional details about the feedback you’ve provided. As a not-for-profit financial cooperative, we care deeply about our members’ financial well-being and because of that, we also work to deepen our relationships with them to offer the right products and services that best fit their needs. This is driven in part by one of our core values, “Members First.” We thank you again for sharing your thoughts and for your continued service to our members.

Explore other reviews about BECU

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Self manage, managers don’t micro manage. Remote work. Great benefits. Good culture. Competitive pay.

Cons

There can be lots of changes when you’re hired.

1
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BECU Response
3mo
Thank you for sharing your feedback. It’s great to hear that you value the autonomy in your role, the trust from managers, and the flexibility of remote work. It’s also encouraging to see benefits, culture, and pay recognized as positives — those are important parts of the overall experience. We also understand your point about the pace of change, especially early on. Starting a new role can already be an adjustment, and navigating changes at the same time can add complexity. While change is often part of growth and improvement, your perspective is a helpful reminder of the importance of clear communication and support during those transitions. Thank you again for taking the time to share your experience.
1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

There are many employees who care about the mission, values, each other, and members.

Cons

Within the Technology organization, there is growing concern regarding the consistency and transparency of hiring and promotion practices following the 2023 CTO transition. Over a relatively short period, the composition of senior leadership changed significantly, with a large percentage of new hires and promotions appearing to originate from overlapping professional networks, referral pipelines, or ethnic background. There is perception that advancement opportunities increasingly favored candidates connected to existing leadership circles, raising concerns about whether hiring standards and evaluation processes are being applied consistently across Tech. As these leadership changes cascaded through reporting structures, teams became increasingly homogeneous in background and prior affiliations. This contributed to employee concerns about reduced diversity, diminished internal mobility, and the potential for affinity bias in hiring and promotion decisions. The resulting leadership composition also became noticeably less diverse over time, which contributed to perceptions of affinity bias and employees outside the dominant leadership network can appear sidelined in promotions, influence, and career growth opportunities, contributing to a perception of favoritism and inconsistent standards. As leadership composition became noticeably less diverse, the corresponding teams become less diverse as well.

2
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BECU Response
1mo
Thank you for taking the time to share your feedback. We appreciate your recognition of the many employees who remain deeply committed to our mission, values, members, and one another. Those connections are an important part of what makes the organization special. We also understand the concerns you've raised regarding hiring, promotion practices, and career growth opportunities within Technology. Perceptions of fairness, transparency, and equal opportunity can have a significant impact on trust and engagement. When employees question whether processes are being applied consistently, it’s important that those concerns are heard and thoughtfully considered. We will ensure this feedback is shared. Your advice around transparency, accountability, and independent review is noted. Building confidence in hiring and advancement processes requires ongoing attention and a commitment to ensuring employees feel opportunities are accessible, merit-based, and clearly communicated. Thank you again for sharing your perspective. Feedback like yours helps inform important conversations about culture, trust, and employee experience.
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