Good and Bad - Tech Support Representative Bailiwick Employee Review

3.0
8 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Decent to Good pay(if you ask for it). Good people. They will usually listen to problems.

Cons

Rarely actually solve the problems they listen to. Tends to have upper management making calls and Supervisors taking blame. Feels like it has no "up", submitted applications for other areas tend to get overlooked unless it's a sideways shift in job.

Explore other reviews about Bailiwick

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Good management, easy schedules to work with

Cons

Small teams, hard accountability for managers.

3.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Some really great people managers, really good goals and overall business ethics. There are great opportunities at BW for people who want to move up in their career. Great support for women to build up careers in IT industry adjacent roles.

Cons

Facilities are not great. Upper leadership is out of touch. When I started we had regular in person meetings with them, Multiple times a year they would be present for holiday meals and even cooked breakfast for the staff. Now they push coming back to the office 3+ days a week, and compare that requirement to other local companies that have offer a lot more facilities perks like in house childcare w/ discounts, onsite food options, and access to public transit. Meanwhile most of the upper leadership relocated during covid and are full time remote. Salary rates are not keeping up with current industry standards. Company re-org created multiple layers of management that causes significant bottlenecks in process improvement or communication/escalation of issues. There were not any real process improvements with this change, Too many teams doing things all their own way instead of having standard processes across the board for things like PTO requests, tracking project progress, managing project tasks.

1
See reviews by: Helpful|Rating|Date|All