Customer Sales Lead - Customer Sales Lead Bath & Body Works Employee Review

2.0
4 Sept 2013
Recommend
CEO approval
Business outlook

Pros

The discount is nice and you get it both at Bath & Body and Victoria's Secret. I worked at several different stores for the company and my co-workers were always awesome. You get a decent amount of free product, but you can tell the company has gotten a lot more stingy with it.

Cons

The Customer Sales Lead position comes with a lot of responsibility without the pay (and no benefits if you work part time). I had a lot of the same responsibilities as the co-managers, held accountable for most of the same measures, and got paid a fraction of what they did. Even though I was part-time, I often worked over 30 hours a week, again with no benefits. Every time I asked for less, they would go down for a week or two and pop right back up to 30+ because of "business needs". Management turnover was very high and you often found yourself taking on additional responsibilities outside of your job description. Upper management expects more of you then you can possibly do with the hours/payroll you are given. Don't expect to be promoted, even if you get excellent marks on your reviews. They will always find some reason why they have to hire from the outside. All in all it really depends on the the management at your store. The first store I worked for (as a sales associate) was fine. Both had store and co-managers who had been with the company 5+ years. If interviewing for a management position, try to find out how long everyone has been there, if they worked their way up, and the general management turnover for the store. It will really make a difference. If the store has recently been remodeled, I would not take a position there.

Explore other reviews about Bath & Body Works

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Generous pay for management, paid holidays and maternity leave for full timers, good benefits. Treats us more like humans than any other business I’ve ever worked for

Cons

Work/life balance can be hard, especially around the holidays

1.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Good discounts on merchandise, easy work.

Cons

I would have loved to purchase some of their products conisdering the 40% off discount for employees, but they failed to pay me enough to sustain myself let alone buy from their store! I was getting paid about $150 every two weeks! They never notified me about how little I'd be working or about what my schedule would be like, my shifts were completely random. If you want a set schedule each week. this job isn't for you, you're lucky to get 1 shift a week that only lasts about 3-4 hours. Once again, my supervisors failed to mention this, thinking it was more important that I know how to sell products than whether or not I get paid enough to survive. I don't know why there was so much emphasis on selling merchandise to customers anyway, these products practically sell themselves. I had a lot of questions starting out since I was a NEW EMPLOYEE and all and had never worked a job like this in my life, but for some reason my supervisors failed to see this and instead made me feel ashamed and embarassed for asking the simplest of questions. They'd actually get mad and a little sassy at me for asking a question, like where a specific item was or how to do a return. I have to remind you, I had just started and my shifts were so sporadic it was difficult to retain all the info, so I HAD to ask questions.

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