archaic and rigid business model - Anonymous employee Bath & Body Works Employee Review

1.0
11 June 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Professional development (learning valuable job skills that easily translate to other jobs) Product is high profile and easy to sell Customer Service and HR departments are excellent support to company Easy to dress for Easy to relocate

Cons

Professional development - staff learns things 'trial by fire' style and low level staff given too many responsibilities There is no communication from stores to corporation about what is needed from corp. to succeed Associates responsible for sales are given "call in" shifts as if this is a new business and they can't predict the needs of the business. Also, they have to call an hour before they would have to come in which is unreasonable. Professionalism, organization, leadership skills, communication skills all lacking in stores Safety issues a major concern. Management unable to present a united front or to bring teams together to reach a common goal. Corp. does not place people in stores that can speak the language(s) of the demographic Senior management completely out of touch with reality in stores Staff is focused on personal relationships, inappropriate language and behavior a norm.

Explore other reviews about Bath & Body Works

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

I previously worked in the field (for a different brand) and we were always so weary of corporate teams coming into the stores. However, the corporate team at Bath & Body Works is absolutely incredible, supportive, and does everything they can to advocate for the stores. The entire Store Ops team is full of people who care deeply about the brand, the store associates, and the customer.

Cons

A lot of meetings. But being remote, it was nice to see faces throughout the day!

1.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Good discounts on merchandise, easy work.

Cons

I would have loved to purchase some of their products conisdering the 40% off discount for employees, but they failed to pay me enough to sustain myself let alone buy from their store! I was getting paid about $150 every two weeks! They never notified me about how little I'd be working or about what my schedule would be like, my shifts were completely random. If you want a set schedule each week. this job isn't for you, you're lucky to get 1 shift a week that only lasts about 3-4 hours. Once again, my supervisors failed to mention this, thinking it was more important that I know how to sell products than whether or not I get paid enough to survive. I don't know why there was so much emphasis on selling merchandise to customers anyway, these products practically sell themselves. I had a lot of questions starting out since I was a NEW EMPLOYEE and all and had never worked a job like this in my life, but for some reason my supervisors failed to see this and instead made me feel ashamed and embarassed for asking the simplest of questions. They'd actually get mad and a little sassy at me for asking a question, like where a specific item was or how to do a return. I have to remind you, I had just started and my shifts were so sporadic it was difficult to retain all the info, so I HAD to ask questions.

1
See reviews by: Helpful|Rating|Date|All