Pros
If you have zero work experience - this is a good place to get some. There are very specific ways of doing things, so you’ll learn the basics of how to write an email, show up to work on time, and have scripted conversations with customers.
Cons
Growth is stifled by poor senior leadership. There has been turnover in leadership and the majority of the “new” senior leaders are focused on their own self promotion rather than the success of their teams. Very minimal training because leadership doesn’t understand the product or the customers. Be prepared to ask a lot of questions that no one knows the answer to. Goals are unrealistic, and not backed by data, which leads to inflated OTEs and great people not getting paid what they were promised during the interview process. Last, ask questions to make sure the culture aligns with your values. They’ll tell you they want “competitive and aggressive” people, but really they want robots to be micromanaged with no regard for work/life balance or the safety or wellbeing of employees.