You're working because you have to - Customer Service/Phone Operator Best Buy Employee Review

3.0
12 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Good pay for retail (for the right managers), room for growth, full-time opportunities

Cons

Management, employees aren't valued, customers can say and do anything but you always get the bad end

Explore other reviews about Best Buy

5.0
5 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Enjoyed the job in college

Cons

Retail hours weren’t always fun

4.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, employee perks such as discounted products, offers 401(k) despite being part-time, coworkers who are nice to work with.

Cons

Management is quick to call-out sales that have nothing attached to it (warranties, card applications, memberships, or accessories). There is a rodent problem that has not been addressed for nearly a year; food and beverages cannot be sold at this store.

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