4.0
9 Apr 2009
Current employee
Recommend
CEO approval
Business outlook
Pros
Varies from box to box but I would say the people. People come and go but I can honestly say the management is very involved. There are a lot of people who find their main concern to be the customers experience and this leads to a great operating model. When the customer centricity model is actually reached it is a great success but often is left on the wayside shortly after discussing the importance in order to reach monetary goals.
Cons
Paper thin margins do not lead to growth. It leads to pressure and turns customers away. We all know that BBY is a business and trying to make money. But marking up cables and junk is just going to lead the customers to buy the big tickets instore and the rest online.