All the pressure of commission sales...without the good part - Sales Associate Best Buy Employee Review

1.0
14 May 2013
Recommend
CEO approval
Business outlook

Pros

Flexible hours, if you don't mind working nights and weekends as well as days

Cons

Pushing embarrassingly overpriced accessories and service plans, as well as the Best Buy credit card, is the dead horse that Best Buy management just won't stop beating. If customers think they hear about those a lot, it's nothing compared to how often employees hear about them! Apparently management bonuses are predicated on using as little payroll as possible too. Half the departments are perpetually un-manned these days and were so even during the holidays. MP3s, Gaming, Car Fi, DVDs and CDs are dubbed "grab and go" and blue shirts are not to go there unless they're dragged over from other departments by desperate customers. As an employee, if you try and staff those areas, let's just say it's "death by firing squad." You won't be employed long unless you stay glued to big TVs, large appliances, cell phones, PCs or DSLR cameras (and get lots of "geek squad protection" plans and overpriced attachment sales on those). The only ones who hang out in the other areas now are thieves. And even in the departments that are actually still staffed, there will be only one or two people on to cover four or five areas at once (Computers/Cell Phones/Tablets/E-Readers). And this is in the bigger stores. Not to mention that new hires get practically no training on cashiering/returns/OMS and other company systems, but management wastes no time in writing up those that make mistakes. And it's "three strikes and you're out" there. And I hope you're already an expert on the multiple departments you'll be selling from, because the online training is a joke; lots of basic info is missing, and half of what's there is wrong.

Explore other reviews about Best Buy

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great first job and hours were perfect

Cons

It gets busy during end of year but other than that really chill

4.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, employee perks such as discounted products, offers 401(k) despite being part-time, coworkers who are nice to work with.

Cons

Management is quick to call-out sales that have nothing attached to it (warranties, card applications, memberships, or accessories). There is a rodent problem that has not been addressed for nearly a year; food and beverages cannot be sold at this store.

1
See reviews by: Helpful|Rating|Date|All