Pros
Core product (Lead) is market-leading. Other solutions are either withering on the vine or have big question marks around them. Rank and file employees are on the whole wonderful, keen to try and make this work and doing their best to survive growing pains that have become extended and tortuous. Unsurprisingly, management is where the challenge is... Also, be very skeptical of the many 5 star reviews that seem to have been posted within the same 2-3 days.
Cons
Much has been written elsewhere, but I think the biggest challenges and failings are: - trying to be a pure SaaS company when you are not; - co-founders and a small senior leadership clique that forces out any dissenting opinion and re-boots GTM every 6 months; - stressed out middle-managers trying to reconcile lofty values with irrational actions. Just one example: Uplift (which is genuinely a fantastic event) has become the focal point for generating new business, but every year sales territories get reshuffled 6-8 weeks beforehand, which means AE's either never get to capitalize on the invitations they managed to secure (from accounts they no longer own), or have next to no lead time to attract key stakeholders in their new accounts. This literally happens every year - the definition of insanity!