Kind of a dumpster fire - Customer Success Manager BigTime Software Employee Review

2.0
17 Sept 2021
Recommend
CEO approval
Business outlook

Pros

- free lunch on fridays -decent health benefits - many coworkers are super nice

Cons

- the company is quite disorganized and has little to no formalized processes, internal documentation, or anything like that. It’s pretty much a free for all. Management frequently says that it’s like the Wild West (which doesn’t garner much confidence) -the sales team does not set proper expectations with customers, nor do they provide internal notes. In fact, I’ve seen numerous customers cancel because they were promised certain things by sales and those things weren’t even possible in the platform - management either doesn’t listen or they don’t care. Numerous employees have voiced concerns or grievances or even suggestions and nothing gets done - lastly, the company forced everyone back into the office in July out of the blue. People explained their concerns with this idea but leadership pretty much disregarded everything and forced everyone back in

Explore other reviews about BigTime Software

5.0
1 Oct 2024
Recommend
CEO approval
Business outlook

Pros

The people who work here are incrdible! Honestly the greatest group of people I have ever worked with

Cons

The software can be glitchy

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BigTime Software Response
1y
Thank you for sharing your experience at BigTime. I have to agree - our people are the heart of our organization and what make BigTime a special place to work. We're lucky to have people like you on the team. Thanks for being here!
3.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

BigTime allows for growth and for you to make an impact. Good work-life balance.

Cons

Frequent lay-offs in recent history. Product instability plagued all customer facing teams.

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