OK, Depending on where you work - Anonymous employee Billtrust Employee Review

2.0
18 Oct 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO, soft-capped at 2 weeks/quarter - Great work-life balance on most teams - Teammates are usually very committed and bright individuals

Cons

- Company doesn't know what it wants to be other than, in the CEO's words, "spoken about in the same breath as Workday or Salesforce", and doesn't yet have any strategy capable of getting there. - Product strategy is nonexistent. CPO recently left the organization after presiding over a shockingly lackluster product strategy. Some products have languished for years without any meaningful engagement as to what customers really want in a modern software application. - Crushing amounts of tech debt, accumulated over years of inaction, is now catching up to many teams/products. - Brain-drain of top talent has accelerated drastically since the private equity acquisition/new CEO took over in December 2022 and then staged a poorly-managed layoff in early 2023. Zero has been done to retain top talent though this is a stated organizational goal. - Talent Acquisition, Management, Development are easily 10 years behind every other tech company. No diverse talent acquisition strategy other than to put a diversity statement on job applications and hope folks make it through the recruitment gauntlet. This has led to an abundance of white men hired for key leadership positions like it's 1995.

Explore other reviews about Billtrust

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

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