Binance.US: A Case Study on Toxic Workplaces - Customer Service Specialist Binance.US Employee Review

1.0
12 Mar 2022
Recommend
CEO approval
Business outlook

Pros

- Job Security, they are always hiring. - Entry-level employees seem really interested in Crypto and love doing what they are doing. - Good for experience. If you desperate to get into crypto, and need an entry level position for your resume, this is a great place to get some experience.

Cons

- Unreasonable expectations of employees - Executives have not worked previously in crypto - Bonuses and Benefits aren't industry standard and are more inline with a Call Center - Entry Level employees are treated as disposable by a lot of executives - Ongoing SEC Investigations - Nepotistic practices which result in zero upward growth - Narcissism is very apparent - Toxic Workplace Environment I have never worked in an environment filled with such incompetency and narcistic, gaslighting behavior. On multiple occasions, certain executives are seen demoralizing staff with behavior that is not very workplace appropriate. I have witnessed bullying by executives several times to entry level employees. Management has also threatened to fire entire departments due to a lack of performance. Individuals have been warned multiple times by executives and HR not to share their salary (even though it is a protected status to do so) and have been met with aggression when that has been challenged. Tenured employees will only be able to move laterally to other departments but cannot move up - typically new management-level positions are handed directly to people affiliated to the executives on a personal, non-business level. Tenured employees are generally moving to a competitor like Coinbase or Kraken. Not working at Binance.US has allowed me to actually process what kind of a nightmare it was to work there. I have never felt so relieved and happy when leaving a position, it genuinely felt like getting out of an abusive relationship. I cannot stress enough the degree of textbook toxic behavior with the executives. Heed my warning, working here will leave you feeling mentally and emotionally devastated with no priority on your mental or physical health. If you are looking to get into the industry, get your foot into the door, then use this place as a springboard into other crypto and web3 employment.

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Binance.US Response
4y
I would love to know more about your experience while in Customer Support if you have time to reach out (and I thank for doing so!). This has been our biggest area of growth in the last few months and I am sure we can do better. We have been proud of filling most of our CS roles with friends and family of other CS Specialists. We’re also quite proud of how many people have moved on to new roles in other departments. I do believe my team knows this is your right to share information -- interestingly, we only have one person in core HR at present (everyone else is in recruiting and onboarding) and he's a huge advocate of pay transparency. You have been helpful giving me more details of your situation with CS management so I do understand what happened and what needs fixing. I'm having conversations now to address what hopefully was an unintentional cause for consent but one that needs to be remedied for the future. Appreciate the insight. As you know, we are in the process of reviewing pay across the board and this has been my priority since arriving 3 months ago. It sounds like this review may have come too late for you and I’m sorry that the previous team didn’t address some pay issues earlier.

Explore other reviews about Binance.US

5.0
26 June 2026
Anonymous employee
Recommend
CEO approval
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Pros

Strong problem-solving skills, excellent customer service, effective communication, attention to detail, adaptability, quick learner, strong troubleshooting abilities, dependable, organized, team-oriented, and able to work independently while managing multiple priorities.

Cons

I sometimes spend extra time double-checking my work to ensure accuracy. While this can make some tasks take a little longer, I've learned to balance thoroughness with efficiency by prioritizing tasks and managing my time effectively.

1.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, unlimited PTO, Remote enviroment

Cons

Ineffective leadership, heavy micromanagement, and a lack of appreciation for team contributions.

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