ACS - Aladdin Client Services - Nightmare - Associate BlackRock Employee Review

1.0
26 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Good hike, but because you get a hike, they give you 0% hike in the year of hiring, you get subsidized meals thrice a day.

Cons

Recommended - Strictly NO, ACS is the worst team Nature of job - glorified BPO, you answer emails and phone calls Type of support - Their product is a broken software with no user manual, developers don’t know what they developed Average work hours per day - 12-14, high pressure job Company attrition - Very high, caused by non structured work, resulting in unstable teams Knowledge retention - Non existent, because when someone leaves, they don’t document what they know Typical day - Queue flooded with tickets, complex in nature, some are urgent, You will not even get time to have proper lunch on most days. Training process - no structured training, you are just thrown in water with minimal training Process efficiency - Very poor, no SOP document You are dependent on others to help you, others are as clueless. And then you waste days and weeks to figure out what needs to be done. Work Life balance - extremely bad, you are asked to work on weekends with no comp off or allowance, people take sick leaves frequently. Project work - No scope as you will never get time from your BAU, they don’t even know what a Project really is. Scope to learn IT skills like Python / power BI - NO

Explore other reviews about BlackRock

5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Surrounded by top talent, Lots of opportunities for career growth

Cons

Large organization, so decision-making and processes can sometimes move more slowly than in smaller firms.

3.0
22 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. The executive leaders in the firm are doing a great job 2. Many people in the firm genuinely have a sense of pride working there 3. The (base) compensation is compatible with the market; bonus, however, is another story. 4. For the first ten years of my career in the firm, I made some great memories and made some great friends.

Cons

The culture of my organization started to shift away from a sensible approach and career nurturing to a hostile and confrontational one around 2 years ago. In several all-hands meetings, we were chastised for being "too nice" and were made clear that things would change. The anonymous feedback in the meetings was cut short or eliminated entirely because it didn’t paint a positive picture. In the last 2 years, 1. I was often asked and expected to answer, "Now.. what can you do for me?" in my 1:1 with my latest manager. 2. I was reminded more than once that English is my second language 3. I was reminded more than once by the manager that I should not speak during the meetings I was invited to because they weren’t in the right timing or not appropriate to the subject being discussed during the time There were many of these examples in the last two years with the firm that just seemed inconceivable; nevertheless, I had a great ride and met some genuine people that I consider friends even today.

2
See reviews by: Helpful|Rating|Date|All