At least the paycheck didn't bounce - Senior Customer Support Analyst Blackbaud Employee Review

1.0
1 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Someday there might be a fire drill and that could be cool. Blackbaud buys up all its competitors, so if one business unit fails or becomes obsolete, they can just buy someone else. It is truly the land of milk and honey-- If you are semi-literate and don't push back too hard, you'll be successful without ever actually trying.

Cons

Micromanagement abounds. If there's a fire drill, you'll probably have to take PTO to cover the time you couldn't work. Tenured employees are frequently driven to the breaking point but only stay because it's impossible to find a new job when they have to give 10 days notice for any time off or face the consequences, including termination. People who don't deserve promotion are promoted and tenured employees are left to twist in the wind. Hard work and dedication don't matter, but responding to the right email in an email chain does. Trying to leave and be completely done is like trying to leave the mafia. Nobody in Human Resources knows what they are doing, and neither do any of the levels of management. Nobody is capable of acting on their own, but everyone is real good at passing responsibility around. Good luck receiving your full pay when you quit.

Explore other reviews about Blackbaud

5.0
9 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Was able to grow professionally, and be pushed to be the best employee possible

Cons

Honestly, at the time there weren’t many cons.

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Blackbaud Response
5mo
Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
1.0
8 July 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, remote work flexibility, you get to work with some very talented folks.

Cons

Used to be proud to work for Blackbaud but that has all but disappeared in last 2 years. Poor and ineffective leadership, false transparency, frequent layoffs, bonuses based off of stock which has been tanking. It's a sinking ship. Avoid at all costs.

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