Bloomreach

1.0

15 Apr 2024

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Remote-first Reasonable benefits Interesting customers

Cons

Honestly, I never should have accepted a job at Bloomreach - red flags were there from day one. Key example - when my recruiter made the initial offer I countered asking for $10k more. He said that there was a potential for the offer to be rescinded for asking for more and wanted to make sure I was comfortable with that risk. I said “yep” and what do you know, they didn’t rescind the offer. If you’re interviewing here — don’t fall for this. Culture here is in free-fall. It’s great that they are remote first but many managers seem to have no idea how to actually build a cohesive, remote team and model positive communication and collaboration skills. Not family friendly. My manager has told me that they consider it important to feel passionate about my work because I will spend more time here than with my children. Left a very bad taste in my mouth. Problems originating at the top of the chain of command will roll downhill - be prepared to take responsibility for anything and everything in a spirit of “radical ownership”. Management is inconsistent and often contradictory - the one consistent is that there are plenty of line managers, but few who actually know how to LEAD. Annual raises are paltry, even for high performers. Employees are encouraged to provide constructive (negative) feedback on Lattice as a shortcut for not creating a company culture where coworkers can freely communicate issues directly with one another - instead we are encouraged to wait for a review cycle to give feedback that could have been shared in real time. It’s the worst possible combination of a start up and established company. It has all the chaos, extreme workloads, ambiguity and unstructured, poorly defined processes combined with the inefficiencies, silos, and tribal knowledge of an established monolith. Management loves to “lean in” to the messiness of how things are structured but when they are faced with the consequences of the chaos that they have helped shape, they will blame their team rather than take any ownership.

Bloomreach Response

Thank you for taking the time to share your feedback. We value all perspectives, as they provide us with insights into areas where we can improve. We understand your concerns and appreciate your candidness. While we may not address each point individually, we'd like to acknowledge some of the sentiments raised. Firstly, regarding the negotiation process, we apologize if there was any miscommunication or discomfort during that time. Our aim is always to ensure a fair and transparent process for all candidates. Creating a positive and inclusive culture, especially in a remote environment, is something we continuously strive for. We recognize the importance of effective communication and collaboration, and we're committed to providing resources and support for our managers to support our Virtual First approach at Bloomreach. Family-friendliness and work-life balance are crucial to us. We understand the importance of balancing professional and personal commitments, and we encourage flexible working hours where everyone feels supported in achieving this balance. Regarding leadership and management. We're committed to providing ongoing training and development opportunities like our LEAD Program for our leaders to enhance their skills and capabilities in leading their teams effectively. Compensation and performance evaluation are areas that we review annually and adjust to ensure fairness and competitiveness in the market. Finally, regarding feedback mechanisms, we understand the importance of open and transparent communication among colleagues. While platforms like Lattice serve as one avenue for feedback, we also encourage direct and timely communication between team members to address any issues as they arise. In conclusion, we appreciate your insights and take them seriously as we strive to create a positive and fulfilling experience for all our employees. Your feedback helps us identify areas for improvement, and we're committed to ongoing growth and development to make Bloomreach the most impactful experience of your career. Thank you again for sharing your thoughts, and we wish you all the best in your future endeavors.

Plenty of management, very little leadership - Anonymous employee Bloomreach Employee Review

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