- Management likes to pretend they are transparent by saying "we want to be transparent with you" but that's as far as their so called transparency goes. The T-Mobile account was under review yet people only found this out through rumors. They eventually addressed this by saying there was nothing to worry about and we were in a good spot in the RFP process. Crickets for months and what do you know, an announcement comes out that TMO is taking a majority of their media business in house. Shocker.
- In the same vein, many people at the executive level were quietly making their exit and remaining management didn't acknowledge this. One SVP left, never outright announced she was leaving, never said goodbye to anyone and couldn't even be bothered to send an email saying bye. In my opinion, unacceptable for someone in a leadership position.
- No backbone with the client, lets client walk all over and are willing to abuse employees to make clients happy because they can't afford to lose their only client... guess what, they still did
- Work life balance is probably great now that they're losing most of the business, but at its peak teams were regularly there til 8/9 at night and one team had to be on call every weekend.. no extra compensation for this
- Can't win new business. They've been "pitching" new business since I started there 6 years ago and have won zero unless you count metro pcs and the hispanic tmobile business, which really doesn't count because it's ultimately still tmobile.
- Takes forever to get a promotion, except for in the past year where they've been rapidly promoting people who probably actually have no business being promoted, just because they've been desperate to keep people and people are going in and threatening to quit. They had to bribe a group with a bonus if they stayed through the end of summer just because they couldn't afford to lose more people.
- Pay is low and benefits are subpar. The only thing they have going for them is vacation/holidays. The Seattle market has changed rapidly in the past 5 years with Amazon and tech companies coming in which offer extremely competitive pay or benefits (in most cases both) and the agency simply hasn't adjusted to this.
- At the core, I just felt like this company did not truly value me or my hard work as an employee and that becomes a very toxic and resentful environment to work in. Whenever promotions came about, I usually had to fight for them or throw a fit. Whenever minimal raises came about, it always came with a "you should feel lucky because not everyone got one"... how about, great job you earned this?
