Leadership is the main issue. There appears to be a lack of proper training and support for those in leadership roles, which directly impacts team morale and performance. Employees are frequently overworked and experiencing burnout, while expectations continue to increase. Many employees are starting to feel undervalued, with little recognition or appreciation for the amount of work being done.
There is a heavy focus on metrics and numbers, often at the expense of employee well-being. While consistency is important in any role, the expectations around it do not reflect the reality of the job. This role is fast-paced and constantly changing, yet employees are still held to rigid standards that don’t account for day to day challenges.
It is also concerning that many individuals in leadership roles have previously worked in these same positions, yet there appears to be a disconnect in how employees are now being supported and managed.
There is also a strong culture of micromanagement and pressure over minor details, rather than support on larger more realistic challenges.
When I first joined, leadership was supportive and understanding. That has shifted significantly, and it now feels like there is a disconnect between leadership and the realities of the role.
