Pros
Great colleagues who make even the hardest days bearable. The team is friendly, funny, and you can genuinely talk about things outside of work. Without them, the job would have been much more difficult. The internal CRM/ERP system is surprisingly well designed, especially for Customer Support and Sales. Although it had occasional outages, it offered much better functionality than many systems I've used before and made day-to-day work more efficient.
Cons
Constant uncertainty due to the company's financial situation. Salaries and meal allowances were repeatedly paid late. On one occasion, salaries were even paid in installments. No meaningful employee benefits. Completely unrealistic KPIs combined with chronic understaffing, especially during the summer peak season. Customer Support and Partner Support spend most of their time dealing with problems caused by poor management decisions or mistakes made elsewhere in the company. Instead of focusing on customer experience, the job becomes crisis management every single day. Management frequently makes large, impulsive decisions that seem designed to create a competitive advantage but often create unnecessary operational problems instead. Employee feedback is not genuinely valued. You're encouraged to share your opinion, but if it's critical or challenges management, you'll often regret speaking up. People who simply agree with management tend to be favored. Innovation is only appreciated if it directly generates more revenue. Ideas that would improve internal processes, employee efficiency, or working conditions receive little attention. The culture often feels like appearances matter more than solving the underlying problems.