Please read - Account Manager Booking.com Employee Review

1.0
17 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Medical Insurance, lunch vouchers, some colleagues.

Cons

If you’re considering joining this company, especially the commercial department, think twice. I’ve never experienced such a toxic and demoralizing work environment. While people in other departments might seem happy, the commercial team is a different story. Expect micromanagement, constant travel, broken systems, and endless KPIs and SLAs. Management within Account Management is a complete disaster. Most team managers lack basic social skills, empathy, or leadership ability. You’re micromanaged to exhaustion, with every minute of your day tracked. The onboarding process doesn’t exist — you get a bunch of links to read and are expected to figure everything out yourself. If it weren’t for a few supportive colleagues, I’d have been completely lost. For a company that prides itself on being “tech-savvy,” the systems are clunky, slow, outdated, and constantly crash. You can report bugs, but don’t expect them to be fixed anytime soon — maybe bring a chair while you wait. The Account Management role is misleading. You’re called an Account Manager, but you have zero autonomy to actually manage anything. Every issue has to go through “ghost departments” that never reply. Partner issues drag on for months, which makes it impossible to do your job properly — yet you’re still expected to hit every target without fail. If you like spending countless hours traveling around the country just to meet arbitrary visit targets, this might be your dream job. But you don’t get to choose your region, so prepare to be three hours from home for most of the week. This was by far the most toxic, demotivating, and poorly managed company I’ve ever worked for. The culture is full of favoritism, micromanagement, and complete disregard for staff wellbeing. Managers get promoted based on who they know, not what they can do. Feedback is ignored, new ideas are dismissed, and morale is on the floor. Many great people have left purely because of the environment — and I don’t blame them. Avoid this place if you value your mental health, your time, or your self-respect.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
16h
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
5.0
30 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

After three months at Booking.com as an Account Manager, my experience has been very positive so far. The onboarding process is structured, and expectations are clearly set for new hires. The role is intellectually stimulating and offers strong exposure to the travel industry, commercial decision-making, and performance-driven work. I’ve felt supported by my peers and managers, with regular feedback, clear incentives, and encouragement to grow. The team environment is collaborative, and there is a genuine focus on learning, data-driven thinking, and ownership of your portfolio. For someone looking to build or accelerate a commercial career, it’s an exciting place to be.

Cons

As a new hire, it’s clear that this is a fast-paced and demanding environment. The learning curve is steep, and there is a lot of information, tools, and processes to absorb in a short amount of time. Priorities can move quickly, which may feel overwhelming at first. Because I am still early in my journey, some longer-term aspects of the role — such as workload sustainability, career progression, and regional adaptability — are still unfolding. It’s a role that requires resilience, adaptability, and comfort with ambiguity, which may not suit everyone.

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