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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Office is amazing and the people are awesome, but beware of office politics - Customer Service Executive Booking.com Employee Review

      2.0
      26 Oct 2016
      Customer service executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Cultural diversity, benefits are relatively inexpensive, several tools and resources to help you do your job. Healthy snacks and plenty of lunchroom options

      Cons

      Human resources needs more people so that they don't unnecessarily stress employees with their incompetence at times. Micromanagement of employees with more emphasis on metrics than fixing the system for customers to avoid complaint escalation.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 June 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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