Pros
There are some pretty smart people working for the company and the culture is diverse.
Cons
Leadership introduce a new three letter acronym every week and decide on restructures and re-organizations every other month and while ignoring real suggestions, feedback and complaints. Then they wonder why employee engagement is dropping. They expect groundbreaking and disruptive innovation to the travel space yet have no one inspiring or worthy of great ideas to lead this. A ridiculous short term metric that is not about customer experience at all and cannot be directly tied to business growth is the pinnacle of success on which all product teams are judged. If that number goes up. Plus people are fast running out of ideas, which is why the restructures help to make it seem as if there's progress. Try and question whether it's truly good for customers and you're out. The tech org doesn't know what the product org needs or wants and vice versa. It's a mess. It used to be easy telling people why I worked for, and loved Booking.com but at the moment it's about grinning and bearing it until the shares vest. There is no regard for people from the leadership team. They promote themselves around the company as caring individuals but its fake. This company has a crisis with its culture and they are the root cause but they don't care. Automomy, innovation, customer focus, respect, all the good things that used to make working at Bookingcom the best, are being corroded away by an arrogant imbecile who is not fit to build, let alone lead, a product organization.
