Worse Company Award! - Customer Service Executive Booking.com Employee Review

1.0
10 Sept 2017
Recommend
CEO approval
Business outlook

Pros

The only pro for Booking.com is the diversity. Nothing else.

Cons

The internal communication is fail, with divergent info in each department and between departments as well. HR and director knows about the problems, but they prefer to ignore what happens. They don't really care for employees. HR usually close tickets opened by employees without solve the problem. Is really frustrating. If you get Sick and need to request PTO, you run the rick to have your PTO denied because doesn't matter the reason, you have to tell HR 24 hours in advance that you need PTO. Depending of your team leader, (s)he is going to say that you can Not use the bathroom in the first or last hour of work!! You have also to have print-screen of Everything that you do, because your team leader can decrease your worked ours without your knowledge, besides say that you checked-in late even if you were there on time, but could not login due technical issues. They want you to work on your breaks and lunch. Turnover is extremely high. Must people don't hold the job for more than 6 weeks. In the interviews and during career fairs is said that employees can apply to other positions in the company in 6 months. However, that is not true. Minimum time is 1 year, unless you are an exception, in other words: if you have great contacts And your team leader Really wants to help you. No Booking.com for me anymore.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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