WAS awesome... - Senior Manager Booking.com Employee Review

3.0
12 Oct 2017
Recommend
CEO approval
Business outlook

Pros

Free lunch. Modern office.

Cons

Used to have great working culture and an awesome formula for success. Now mainly focusing in meeting targets and making HQ and shareholders happy and sacrificing high contributing long term employees in the progress. Kee Koolen is the best Booking.com CEO do far. Former CMO Arthur is highly admirable too. After they both left, the company is lacks vision and most of the new leadership are just capitalist executives and former management consultants with no passion for the travel business, interested only in filling up their own pockets. Used to have a bottom up problem solving approach. Hired Darren Houston and he started introducing top down way of doing things. Used to empower employees. Used to focus more on developing employees. Used to be a warm and friendly place to work. Senior leadership is not interested in identifying problems and addressing them. They just want to keep HQ happy and meet targets.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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